dhgate problem with order

On May 10 I asked for a refund and they denied me a refund and sent a horrendous replacement dress against my request not to send another dress because I had missed the event I ordered the dress for because I never received it. In this case, please continue communicate with the seller to check if they have received your returned item. This account has been verified by DHGate.com customer service / representatives through our verification process. SLOTPG . Go to "My Orders". Like another posted, it's Spring Festival in China and nobody's really working all that much right now. If the seller fails to attend to your complaint or request, you can open a dispute on the platform. Aikaterini. One thing that did actually arrive broke after 2 weeks. Regards,NenaCustomer Service CenterDHgate.com. FedEx, FedEx- Abroad: delivery time is between 1-7 days, 5. Likelihood of customers making future purchases. Some customers even complained about issues like having a seller send wrong size shoes. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. I purchased a purse that was to be 1:1 quality. DHgate Reviews 2019 |Only 10% of Reviewers Recommend DHgate Find out how China's largest e-commerce platform handles customer disputes and forms solutions to your issues. Hey I know this is off topic but I was wondering if you knew For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This review was chosen algorithmically as the most valued customer feedback. Click the "Dispute" link of the corresponding order number. Communicating with the seller Now DH Gate and seller will not refund me. Choose the order you want to cancel. Amazing! Dhgate.com regularly updates its policies to reflect changes in laws, regulations. IOS Companies can ask for reviews via automatic invitations. my website!I suppose its good enough to make use of some The sizing as described is in accurate and is far too small compared to the images and referencing described on the sellers shop. Hello there! Regarding order 3556782366, I have seen here that you were already given a partial refund of 17 USD or 19.39 EUR on April 10 and you will receive it back to your card ending 2011 in 3-5 business days. Julie Fullerton, Why Green Floor Tiles Should Feature on Your Next Construction Project, Get Yourself The Best Ice Fishing Camera 2023, The Best Eye Gel Cream For Your Skin Type, 8 Must-Have Automotive Products To Buy In The New Arrival Carnival Sale, What Is In Vape Juice? punpgslot Do not have tracking number Find out more about MyyShop. Login to your account using your personal computer, Select my DHgate, and then click My Orders, Search your orders, enter your order number. That is the very first time I frequented your website page Here is the process involved in tracking orders on DHgate; 3. a few of the images aren't loading properly. I understand you have login issues, let me assist you. DHGate.com: Reviews, Complaints, Customer Claims | ComplaintsBoard You can order as low as one item and below $1, depending on the products. My account [protected]@gmail.com was closed for NO reason shortly after placing an order of $27CAD, this is absolutely horrible, Ive been scammed, please provide me with a full refund, or return my account as I have VIOLATED NO RULES AND FEEL MANIPULATED. Seller try to sell the product they don't have. Trying to raise a dispute on the website is also useless - you are given limited options that arent relevant, in an attempt to stop you logging a complaint. Find out how to track your package order number on DHgate. Whats my tracking number I ordered today . Please we need it urgently , I need my order as soon as possible before this Friday 26/05 as I have ordered this dress on the 5th of may, I am very very worried It wont arrive on time so i am trying to track my parcel, however I cannot sign in to my account to track my order and I am greatly worried and dont know why. These reviews may indicate issues with the company's products, services, or customer support. In case an agreement can not be reached within five days of opening the dispute, you should request our mediation by clicking on Request DHgate Mediation. If you have agreed with the terms presented by the seller or vice versa, please honour the details that were agreed upon during the negotiations. Step 1 Step 2 Step 3 Step 4 The different States of an Order Can I Cancel my Order before Shipping? Is DHgate Safe To Buy From? I found a sea shell and gave it to my 4 year old daughter and said "You can hear the ocean if you put this to your ear." Should you have any other concerns and need a real time assistance, you may contact us back through ONLINE CHAT service at this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.mpSTt6mbrbOxO64riNm7&resource_id=#pu1812_helptop-contactUsRegards,Customer Service CenterDHgate.com. DHgate - China Wholesale Marketplace - Help - Disputes The platform connects China manufactures, suppliers, and buyers across the globe. I think people would have started realising if DHGate were selling on peoples card info. How do I contact the seller? Seller said 5 gesture for damage in transit. After reaching for mediation, you are expected to tell us the reason and solution that you want. I open a dispute. It is best if you contact the seller first on chat before placing the order if the product is for free shipping when you buy only one item to confirm.Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Verification can help ensure real people write reviews about real companies. TOTAL SCAM. Superbuy for shipping shoes and clothes in my area is saying goodbye to my wallet. I'm not sure why but I think its a linking issue. Tracking information displays on the shipping carrier's website after some business days, depending on the shipping carrier. What a huge shame and dam on DHgate a big scammer. I had been in contact with the seller numerous times on the app and again I could never tell if my message went through because the DHGate app is horrible. Dhgate.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. Hi Nena in response to your reply. However, a seller who was dealing with me, did not have a stock. "TOTAL SCAM. My order number is:3628377593 I ordered coat from this seller but my order not available and seller asked me request to refund but request refund not available and discount not working also in the website and app. I do not think I've read anything like that before. This started 26th April and I am still fighting for my money now. Hi K,I'm saddened that you can't open a dispute for your order 3619387474. However, I placed my order and I never got a confirmation screen instead I got an error message. We found that the website DHGate.com is based in a high-risk country and appears to be selling well-known brands at unusually low prices. Seurgiocowan..I haven't received my 3pair shies, My order of a Bell tent has not arrived. Got an order you want to track? Then just wait. obtain most up-to-date updates, therefore where can i The seller Seller listed genuine leather handbag and, I was supposed to get a refund and I didn't!, Product 2 electric 26 inch mountain bike, My order didn't arrive and I have to. Ask for the shipment details like the tracking number or the package identity number. 3 pgslot CASINO , I have proof of both transaction on my bank statement. He there! Bag ordered online Bag was not as described and faulty. Today, the company has more than 21 million customers and 2 million registered sellers on its platform. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of DHGate.com, DHGate.com earns 100% level of Trustworthiness. The location can be tracked while the package is still within China. DHgate Reviews - 6,817 Reviews of Dhgate.com | Sitejabber Don't know what to dress up as for Halloween? Latest stated delivery date May 23. I cant log in under my name I dont receive a password - support service is not respondingmade a purchase did not receive confirmation by mail stopped logging into the account customer service is not respondingONLINE CHAT service Inglsuzhe neskol'ko dney nazad otpravil vse dannyye i otpravil skrinshoty zakaza i logina povtoril snova seychas na tiket gde obeshchali otvetit'a few days ago I sent all the data and sent screenshots of the order and login repeated again now on the ticket where they promised to answerMade an order 3626816818 under login tavita30_qX2tavita30 hotmail.com live chat Please leave message to us, agent will reply to you within 24hoursticket this is not live chat - worst supportSent an email to management, no response. We buy so much inventory for our retail stores from different places and had worst experience with DHGATE. Is DHgate Safe for Your Credit Card? In some cases, logistical errors can also take place, which we strive to minimize. The item has not been received. Our sincerest apologies for any inconvenience. I need my order as soon as possible before Friday 26/05 as I have ordered this dress on the 5th of may, I am very worried It wont arrive on time so i am trying to track my parcel, however I cannot sign in to my account to track my parcel. After orders are processed, the parcels receive a tracking number when dispatched to the courier service. Does DHgate Provide Tracking Number? How To Avoid Getting Scammed on DHgate? You are advised to always track your parcel with package number on 17Track. I would like all of the orders that are pending resolution to be refunded to me. If the seller declines your proposal within 5 days, you can request mediation on the 6th day. But to get the information about your package, the tracking number is needed. DHgate.com has collected 961 reviews with an average score of 1.35 . GB. Online merchandise order scams: DHGate.com. Please provide your order number so I can check your dispute details and see what I can do to help you. When Can I Cancel an Order? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. No, you can't change your address in the system after the order has been shipped, but you can contact your seller by messaging them to know if it's possible to change the address. I placed an order for a purse. What should I do if my order is shipped to the wrong address? YI Dome Camera 1080P Pan Tilt Zoom Wireless IP Baby Monitor Security Surveillance System 360 Degree Coverage Night Vision Global 210618249L After researching products on the website and choosing which sellers to buy from, your next action is to create orders and purchase the products. See more recent reasons for calling Help me with my issue DHGate.com's Best Toll-Free/800 Customer Phone Number DHgate Reviews | Read Customer Service Reviews of www.dhgate.com Service 551. I foolishly used the app again to track the item and it glitched again and it now shows item received. Provide as many detailed pictures as you can. Can you please provide us your login email to check and help you access the account back? I have ordered and paid to DHgate for some goods. DHgate is a Chinese ecommerce platform for wholesale items sold by small and medium sized manufacturers and retailers. The procedure is as follows: Click on "My Orders" and choose the "Awaiting Shipment" section. DHgate protects buyers of their money by making sure orders are confirmed completed by the buyer before closing the transaction. Thank you for posting when you've got the opportunity, This is Mich from DHgate.com Customer Service.I understand that you did not receive your order 3613558279 even if it shows delivered. How do I know if my parcel has been delivered to my destination? Upon checking, the amount of the refund processed on our end is 101.0 EUR. The [censored] seller tao20020888 ignoring the money and DHgate ignoring the money and both playing a silly and stupid way to keep not sending my refund back by ignoring not to answer my message or by giving false information, false promise and false solution. I have no confirmation email and my account shows no recent orders so I am very upset and confused. The site itself is nice just a bit hard to navigate if you don't have anyone to help you or don't know what to search for. Anyone got good advice for when you buy something it doesn't appear for a month, seller ignores you and their customer service are refusing a refund. We conducted a search on social media and found several negative reviews related to DHGate.com. This could be a sign of potential fraud or counterfeit products. Have anyone ever bought sneakers on dhgate.com? : r/FashionReps - Reddit Preparation or processing time is required before parcels are dispatched for shipping when you want to make an order. I ordered my item on 12/2/22. Amaing! Submit a complaint and get your issue resolved. with s&h it was &170.00. She never wants to go back! Bag was not as described and faulty. The brand logo on the item is falling off, the box it arrived in was damaged before I even opened it and it overall is of a very poor standard. Dhgate ordered Order Number: [protected] Worst customer service ever! Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. huge scam. You do not need to worry about an issue on DHgate. I've reached out to support but they have not yet solved my problem. If your tracking number is invalid, you can inform the seller or report it to customer service. The number is always attached to the parcel once registered. You need to take part in a contest for one of the most useful websites online. Hi David,I can see here that your order is still on the way. They said I provided a fake receipt but it is clearly a royal mail receipt just without the tracking number. I've ben browsing on-line more than thee hous today, yet I never disovered any attention-grabbing artice like yours. I wake up this morning to check if any of my orders have been shipped and when I try to log in, DHgate says that they've closed my account for safety concerns. I placed an order 12-18-2022, order #3508501871 still waiting for order to arrive. Mortuza provides research in the fields of clothing, babies and beauty, sharing the latest knowledge and wholesale experience of the industry with sellers every week. Hoka shoe One One Bondi 8 on line DHGate.com It said free shipping, total would be $38.77.However they added shipping charge of $16.56 to my Discover credit card.I have been unable to get credit back to my card for the shipping. - AdvisoryHQ Is DHgate Legit? The minimum shipping time provided by DHgate is 20-25 days. That way, we can check the status of your order and we can provide the correct resolution to your concern. I bought a [censored] jacket and then returned back from my own 130$+20$ cargo so I need my refund 150$. Bag was not leather. After waiting a month for it to come I received a purse with paint stains, glue all on the handles, stitching not comple, borders crooked, handles completely not as discribed. Sometimes, unexpected things happen along the line that buyers have no idea about and probably feel lost, especially when they can't track their orders because they don't know how to do that. 1, Understand DHgate business logic. Dhgate.com you are considering visiting, which is associated with DHGate.com, is very old. DHGate, please go check it! I raised a dispute for full refund and supplied evidence. Bag had hole on stitching. Is It a Real Site & Safe for Your Credit Card? 3) Find the Order number. Still, DHgate, irrespective of the language you speak or you have challenges speaking English, DHgate has ensured that language is not a barrier. Please i would gladly want responses, Thank you. Pricing of products and services. Please we need it urgently . DHGate Review 2023: Is It Legit? - Well Kept Wallet Id also like for you to confirm that my orders havent been cancelled. For this, we have added best-in-class features on our website platform: from searching the desired product to tracking or tracing the status of delivery of these products. We strive to make it even better so that your buying experience with DHgate can be hassle-free and smooth. Check out our ultimate ranking of the top classic Halloween costumes of all times. Here is a brief narrative of this dispute. Your email address will not be published. I request full refund as I dont trust the bags to be any good when the seller uses counterfeit postage because its my option to say resend or full refund. order problem? : DHgate - Reddit What is DHgate? My 50 authentic Stanley tumbler cups at my doorstep before the end of next week. It is one of China's largest B2B-cross-border e-commerce platforms. Id appreciate you reopen my account because I havent done anything wrong. www.dhgate.com. 8 reviews GB 4 days ago Scam Website Order number 3616684479 A criminal organisation. You can also contact our customer service directly with more details like the order number, or your account information through this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUsRegards,AljeanCustomer Service CenterDHgate.com, Information provided by various external sources. I e-mail dhgate and the sellers on that website and i always get responses very fast. June 27, 2023, 12:36 PM PDT. I had another broken watch and they released the money to the seller despite clear video and photographic evidence. Mortuza contributes expert advice to the DHgate content team offering e-commerce insight for dropshippers and online business owners. Is DHgate Legit? Don't Use DHgate Without 6 Important Tips Is DHgate Legit And Safe? (Read This Before Buying Anything) - Ecomsay com as I am getting no response to the tickets I have been submitting and I am getting really upset with the customer service. Earlier on, I said that there are factors that influence how fast you can receive your order. if that would be ok. 8F Building A, U-CENTER, No.28 Chengfu Road, Haidian District, Beijing,China. Also the seller has not responded to any of my messages either. President Biden addresses a rally in Washington, D.C. on . The clearness on your put up is simply excellent Log on to "My DHgate". I placed an order for some shoes on April 21, 2023, for $59.21. DHgate has a reputation for offering a wide range of high-quality products at competitive prices compared to other platforms offering the same service. Please can you help. DHgate - problems with refunds | Supplier Reviews, Complaints - SaleHoo Conclusion READ MORE However, some days ago [protected]) I placed three orders. But I contacted the seller 2 days ago, on 1/4/23, to inquire about status of the item. The DHgate return process starts in a period of 3-90days of receiving the order. We withhold the payment of the sellers until your order is shipped safely to your doorstep. My god send you a giant punishment! This is crazy. I've been looking for a plug-in like this for quite some time Bag had hole on stitching. You deserve it my friend :), Please email me regarding the money removed from my account would like a refund please suspect the payment was processed double, Why Green Floor Tiles Should Feature on Your Next Construction Project, Get Yourself The Best Ice Fishing Camera 2023, The Best Eye Gel Cream For Your Skin Type, 8 Must-Have Automotive Products To Buy In The New Arrival Carnival Sale, What Is In Vape Juice? DHgate is a leading and international B2B marketplace located in China. Why not just cancel the order? Click here to get notifications about new complaints of DHGate.com. Copy your tracking number, paste them in the DHgate search bar, and track your order. Dhgate is terrible!! I have evidence of DH Gate advice which I followed. You can check from the contacted files and judge on your shame DHgate! The moment the package leaves China, it becomes impossible to track the exact location. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity. The number works in a unique identity code. These procedures can take a lot of time. In this case, you may communicate with the seller to return the item for a full refund.You can also contact our customer service directly with more details like the order number, or your account information through this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUsRegards,Customer Service CenterDHgate.com. You'll get your watch, it'll just take a couple months. I ordered two Items on DHgate and came back days later to track my orders but the site told me "for security reasons, DHgate has closed your account". The platform has over 22 million product listings and a record of 26 million enterprise individual buyers worldwide. Make purchases individually or in bulk (for additional discounts). 9 Tips About Buying from DHgate | Read This Before Order from DHgate This will surely increase the credibility of your complaint. Note that your seller is the supplier and direct shipper of your order. Parcel arrival depends on your destination country and the shipping carrier. Seller never responded. Order number 3616684479A criminal organisation. Can I Change my Delivery Address after Placing an Order? I amazed with the research you made to create this particular submit incredible. Please please save your money. - Discussing customer service at dh gate/dispute open dh gate not doing their job, - Delivered to wrong address still have to pay cause I pushed the received button by accident. After the processing time and before dispatch, your seller should give you the tracking number to follow up on your parcel after shipping. I ordered a mens T shirt Dec 6 2022 its now Jan 30 2023 where is my tshirt? Filter and customize to find the perfect product. Dhgate that's the problem it's the sellers some of them are scammers crooks they will string you along because you can chat with the sellers calling you friend not to worry your order is coming 5 Months later nothing but that was from the seller FEIZHU. First order and the seller ships with counterfeit postage so I dont get the package. DHgate specializes in business-to-consumer (B2C) and B2B (business-to-business) cross-border eCommerce. Is DHGate Safe To Buy From? DHGate - not responding to my emails | Supplier Reviews, Complaints and My account has been closed for saftey concerns. Did not arrive. Read Customer Service Reviews of www.dhgate.com - Trustpilot Sourcing 2 Comments 1. I need someone to contact me. How Long Does DHgate Take To Ship? How To Track Your Package Order Number On DHgate I have reached out to customer service multiple times but they havent helped me. Tap the "Submit Request" button to finish the process.
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